Secure Ordering
Shopping at OpticsForYou.com is very safe. In fact, we back every credit card purchase with our OpticsForYou.com
Safe Shopping Guarantee: We
guarantee that every transaction you make at
OpticsForYou.com will be safe! You will not pay for any unauthorized illegitimate charges that are made to your credit card as a result of shopping at OpticsForYou.com. With our Secure Servers hosted by Yahoo! Shopping Platform, you are one of millions of users who choose to shop with us every year! All of your personal information, including your credit card number, your name and address, is encrypted via Secure Socket Layer at the checkout (SSL encryption is the industry standard and among the best software tools available today for secure commerce transactions), so that it cannot be read as the information travels over the Internet. Your credit card information is processed via a very secure payment gateway, and it is automatically deleted from our online database within 30 days from the day of purchase. Our site is hosted by Yahoo! which means that you are authomatically covered by the
Yahoo! Buyer Protection Program, which provides up to $1000 of fraud protection coverage. We have also hired
SquareTrade to scan and test our web sites daily for any security issues, and it provides our customers with an additional
$250 Buyer Protection Insurance (click on the
SquareTrade logo to see the details).
We strive to provide a safe and easy way to purchase our products online or offline. Our store utilizes one of the most reliable and secure systems available in the online shopping industry today. However, if you feel more comfortable placing your order by phone or by faxing an
order form (
pdf), please contact our sales team representatives and they will be happy to assist you! Our toll-free phone number for domestic callers is (800) 504-5813. The number for international buyers is (847)513-6204.
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Payment
OpticsForYou.com accepts Visa™, MasterCard™, Discover™, and The American Express Card™, PayPal, Purchase Orders, Certified Checks and Money Orders. Credit Card number is submitted at the checkout, but the credit card will not be charged until the item(s) you ordered are ready to ship. If you decide to pay by a personal check or money order, you must complete and send us our
order form (
PDF) along with your payment. Personal checks and business checks must clear before we can ship your order.
OpticsForYou.com accepts (but does not require) Purchase Orders (PO's) from Fortune 1000 companies, universities and educational institutions, and government agencies. You can even pay with
PayPal! When paying with PayPal, you will not go through store shopping card checkout. Simply select the item from our website, and send us the payment in the amount of the item's cost plus the cost of shipping to
sales@OpticsForYou.com. You must follow up with a very detailed e-mail to us including your 1. Name and phone number; 2. Correct shipping address; 3. The complete name of the item and item SKU, if possible; 4. Item cost and shipping cost. Your Ship To address
must be confirmed with PayPal. We do not accept COD payments at this time.
Bank wire transfer is acceptable and preferred method for
international orders. In choosing wire transfer as your payment method, your bank will charge you a fee to process your wire transfer. Please note that there is an additional $40 bank service fee for this payment type that our bank charges us, so $40 USD should be added to the total. Please add the wire transfer fees to the cost of your order. Not calculating these fees could delay the processing of your order.
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Military and Law Enforcement Ordering
OpticsForYou is a division of OpticsPlanet, Inc., which is a registered CCR supplier of the United States Government. We accept U.S. Government and accredited institutions' Credit Cards, Purchase Orders and Contract Orders through the Defense Logistics CCR. We are an active DOD Vendor and are registered in the CCR with
Cage Code 3GP24. Our
Dun & Bradstreet Number is
DUN 118517445. Please email your RFQ or PO to Sales@OpticsForYou.com or fax them to (847) 919-3008. Special
quantity discounts on Military and Law Enforcement gear are available. Orders to APO/FPO addresses are shipped via USPS.
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Sales Tax
In most instances, we do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order, not including shipping, if shipped within the state of Illinois. Because we are located in Northbrook, IL (located in Cook County), all shipments to Illinois addresses are charged at that local rate of 8.5% (After March 31st, 2008: 8.75%). No sales tax is charged when buying gift certificates. However, purchases paid for with OpticsPlanet gift certificates, will be charged sales tax if shipped to addresses within the state of Illinois.
In some cases, which vary from state to state, we may be required to charge you sales tax when items are shipped directly from the manufacturer. For example, Large Aperture Telescopes (10” and up) such as the Meade LXD 75 telescope or some Celestron Telescopes may be shipped directly from their respective factories in California. Orders for these items with a Ship-to address located in California will be charged the California rate for sales tax.
In the event that sales tax has to be added to your order, we will notify you immediately with the exact tax amount BEFORE we charge your credit card and have your order shipped.
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Privacy Policy and Credit Reporting
General Policy – OpticsForYou.com protects the privacy of its customers. We only share the data necessary for validation of credit transactions, verification of identity, shipping and billing addresses and obtainment of payment.
Database – We currently maintain a mailing list for our monthly newsletters. Remove instructions are available in each newsletter.
Implied Consent – Customers doing business with
OpticsForYou.com, give implied consent to implementation of these policies, as set forth below.
Personal data – OpticsForYou.com does not share individually identifiable personal data obtained through the order process, other than credit experience, with any other entity.
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Pricing and Availability Policy
Pricing and availability of our products are subject to change without notice.
OpticsForYou has no liability in case of orders arising from typographical errors and reserves the right to cancel any order without assigning any reasons. Every effort has been made to ensure accuracy of information listed and
OpticsForYou is not responsible for any errors contained therein. Customers outside of the United States, please see our International policy for more details on payment and pricing info.
Best Deal Guarantee Policy
OpticsForYou.com is committed to giving you the best possible price and service. We are trying hard to offer the lowest prices and to be the most knowledgeable internet retailer for the products we sell. Unlike many other Internet companies, we stock most of our items in our warehouse, provide toll-free phone, email, and online chat support options, offer free standard shipping option*, careful packaging, secure online shopping, liberal return policy, and much more! Our success is the result of our in-depth knowledge, our complete service, and our dedication to our customers, who have rewarded us by coming back to do more business with our company. In addition to realizing that great quality of customer service is invaluable, we also understand that a low price on our products is important for overall satisfaction of our customers. This is why we offer free ground shipping and our prices are generally 10-25% lower than the prices offered by other optics retailers for the exact same products and quality. Unfortunately, at this time we cannot guarantee that we will match or beat any retailer's offer - we want to stay in business for years to come. Not matching the lowest offer also leaves us with more resources to maintain our high level of customer service. We are, however, committed to customer satisfaction, and we will do our best to give you the best price and exceptional service. We do want you to know that if you do find a better "as shipped pricing" at another Authorized US Dealer - we will try to meet or beat that price. E-mail us
Sales@OpticsForYou.com or call us toll-free at
(800) 504-5813 with details on the item and competitor's price and we will do our best to offer you the greatest savings.
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Order Verification and Advisories
You will receive email verifications at each stage of the order process i.e.:
- Receipt of Order;
- Order Shipment;
- Notification of delay and estimated delivery time for special or out-of-stock items (most of our products are in stock and ship on the next business day!);
- Feedback request after you have had a chance to use and evaluate your purchase.
Your receipt of an order confirmation, delivered via e-mail or any other method, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
OpticsForYou reserves the right to accept or decline your order for any reason at any point after receipt of your order . All orders placed by credit card are subject to address verification by our credit and fraud prevention department, and this may delay the processing of your order. We may notify you that we are unable to ship to your P.O. Box and/or must ship to your credit card billing address. This is all done to protect you from fraudulent credit card charges and identity theft. We cannot be held responsible if your order is delayed for any of the above reasons or any other reasons. If you have any questions about your order, we will be glad to answer them - feel free to e-mail us at sales@OpticsForYou.com or call us at (800) 504-5813.
When an order needs to be shipped to an address different from the billing address or when an international credit card is used, we need to obtain additional authorization from you. If you want us to ship your order to an address different from your billing address, you can either call your credit card issuing bank and add the ship to address as an "authorized alternate shipping address" or complete our Credit Card Authorization Form.
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International Orders
For all International Orders (including US territories outside of 50 US states) or orders placed with a non-US issued credit card we require a copy of back and front of your credit card as well as a filled out copy of our
Credit Card Authorization Form in which you authorize us to charge your card the amount of the order plus the cost of freight. You can either scan that info and e-mail it to us to sales@OpticsForYou.com or fax it to us at (847) 919-3008. Unless you pay via bank wire transfer, your International Order will not be shipped until we get the above documents.
Please keep in mind that there might be a charge of customs duty or brokerage fee imposed by your government or other entity in your country on items received from the United States. You are responsible for all custom and brokerage fees, duties and taxes that are imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for navigation electronics. In the event that any custom fees are billed to our shipping account, these fees will automatically be billed to your credit card. To avoid delay in receiving your product from customs, be sure that you provide us with a phone number where the customs agency can reach you when your product arrives. Shipping charges are calculated during checkout. All prices are in U.S. dollars. If you are a non-US customer, your credit card company will convert your order total from U.S. dollars to local currency. We do not have control over the exchange rate, but you can get an idea by checking this site http://www.xe.com. Please verify all the relevant details before placing your order.
Please Note: OpticsForYou.com does not accept returns on international orders. Requests for exchange must be received by
OpticsForYou.com within 10 days of receipt of product. Please see our
Return Policy for complete details on
returns and
exchanges for international orders.
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Export Policy and Export Restrictions
OpticsForYou, a division of OpticsPlanet, Inc., does not illegally export and will not assist directly or indirectly with the illegal export of any product prohibited or restricted for export. Sales, transfer, transportation or shipment of such products outside of the U.S. without proper licensing or consent is strictly prohibited and is a federal crime. It is the Buyer's responsibility to request and obtain all necessary licenses for the use and/or export of the restricted items, and to ensure that the requirements of all applicable laws, regulations and administrative policies are met. Also, please note that
OpticsForYou does
NOT export Gen 2, 3, 4 night vision goggles and scopes and mil spec night vision optics as well as sights and rifle scopes! Please see our
Export Policy and Export Restrictions below for more details.
OpticsForYou. does not illegally export and will not assist
directly or indirectly with the illegal export of any product prohibited or
restricted for export. Sales, transfer, transportation or shipment of such
products outside of the U.S. without proper licensing or consent is strictly
prohibited and is a federal crime. It is the Buyer's responsibility to request
and obtain all necessary licenses for the use and/or export of the subject
items, and to ensure that the requirements of all applicable laws, regulations
and administrative policies are met.
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Important Export Restrictions Warning:
Export of some night vision equipment and accessories,
thermal imaging equipment and accessories, and optical
sighting equipment and accessories is strictly prohibited
without a valid export license issued by the U.S. Department
of State, in accordance with International Traffic in Arms (ITAR),
Title 22, Code of Federal Regulations Part 120-130. Sales or
transfer of the above products to entities on the List of
Debarred Parties, Denied Persons List and Embargoed
Countries are strictly prohibited. It is the Buyer’s
responsibility to be aware of the List of Debarred Parties,
Denied Persons List and Embargoed Countries. These Lists can
be found at the bellow U.S. Government websites or a copy
can be provided by OpticsPlanet, Inc. upon request. For
further information contact the: |
U.S. Department of Commerce
Bureau of Industry and Security
Office of Exporter Services:
Tel.: (202) 482-4811
Website:
http://www.bis.doc.gov |
U.S. Department of State
International Traffic in Arms Regulations
Office of Defense Trade Control:
Tel.: (202) 663 2714
Website: http://www.state.gov
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We will not export (or sell to anyone who intends to export) the following
products:
1. Night Vision Equipment
and Night
Vision Accessories such as: Monoculars, Binoculars, Goggles,
Weapon Sights, Cameras, and Multipurpose Systems of
Generation 2, 3, 4, or 5
2. Thermal Imaging
Equipment,
Heat
Seekers and Weapon
Mounted Accessories
3. Optical Sighting
Equipment, Accessories, and Mounting Hardware of any kind, including:
Riflescopes,
Holographic Sights,
Reflex Sights,
Red Dot Sights,
Laser Sights, and
Bore Sights. If an
item is intended to be attached to or to be used with a weapon of any kind, we
will not export and will not assist directly or indirectly with exporting it!
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Shipping Options and Cost
We ship most in-stock orders placed within 1-2 business days. Unless otherwise requested, we ship via UPS Ground
FREE of charge on orders over $29.95 anywhere in the Continental United States (shipping to AK, AS, CZ, GU, HI, MP, PR, RI, VI is extra). There is a $6.99 flat charge for all UPS ground orders valued under $29.95. A 3-5 business day UPS Ground service is now available to AK and HI at the actual weight-based cost provided by UPS Shipping calculator. Express shipping options via
UPS and
USPS are also available within the United States, including AK and HI. Orders going to APO/FPO/AAO/AEO addresses are shipped via USPS, free of charge. See more details on shipping here.
We normally don't charge your credit card until we ship your order from our warehouse.
You can always track your UPS Packages on the
UPS website tracking page.
You can track your USPS package on the
USPS site.
Express and International – We ship worldwide to those countries where UPS and USPS services is available. Shipping charges are calculated during checkout.
Out of stock items - We will verify out-of-stock or special orders immediately on receipt and send an email advisory with estimated shipping date. Normally all products shown on our site are in stock and ship from our IL warehouse.
Partial Shipments – You will be notified by email if an order cannot be shipped in its entirety. With your permission, we will ship the available items.
Cancellation Policy If you call or e-mail us and want to cancel the order before it has been shipped, we will gladly cancel it free of charge. If we have already shipped your items and charged your card, the restocking fee may apply based on the circumstances.
OpticsForYou does not ship on Saturday or Sunday. Standard UPS Ground shipping normally takes 2-5 business days depending on your location. For more details on OpticsForYou.com shipping options please click here.
All shipped items are insured. Inspect your order carefully once it arrives. It is unlikely that anything is damaged as we pack our orders well, but we do not want you to risk. Do NOT sign for a damaged parcel without a full inspection of the contents. If you receive a damaged item, notify your local UPS terminal within 24 hours or contact us sales@OpticsForYou.com or (800) 504-5813 for instructions. All orders can be tracked on our UPS tracking page or directly on the UPS site using the package tracking number that we e-mail to you once the order is shipped. PLEASE note it might take up to 24 hours for the tracking number to become valid because UPS database requres time to become updated. Feel free to contact us if you need help tracking your order.
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Returns For Refund or Exchange
We are committed to your satisfaction and will happily process your return or exchange accordingly to our policies, but please follow our procedures. If you are dissatisfied in any way with your purchase from OpticsForYou.com, you have 30 days from the day of purchase to return it for a credit or exchange.
- To ensure that you are properly credited, YOU MUST FIRST CONTACT
OpticsForYou.com to obtain a Return Authorization Number which must be displayed on the outside of the package. No return or exchange is accepted without an RMA number. Please Note: OpticsForYou.com does not accept returns on international orders. All requests for exchange must be received by OpticsForYou.com within 10 days of receipt of product. Items must be returned in NEW condition, in the original manufacturer packaging material. All returns are shipped prepaid by the customer; no CODs are accepted.
WARRANTY returns must be sent directly to the manufacturer.
- A Return Authorization Form must be completed for all Returns and an Exchange Authorization Form must be completed for all Exchanges. One copy of this form should be included with the return package, and a second copy of this form should be e-mailed to sales@opticsforyou.com along with the tracking number of the package with returned goods.& We will then e-mail you a Return Authorization Number, which is good for 30 days. Please be certain that returned merchandise is in the original condition and in its original packaging.
- The undamaged product must be returned via a prepaid mail service. Please remember to include all the promotional items and instruction manuals that you have received as part of this order. The product should be wrapped safely in order to protect it from shipping damage. OpticsPlanet.com will provide a refund for a complete return given that all of the above conditions are met. A 15% restocking fee will apply in most cases. If the return is incomplete, the refund will issued based on the condition of the returned product and value of missing items. Please understand that we cannot accept goods that are returned incomplete or in obviously "used" condition. We are unable to take back prescription sunglasses because each pair is custom made for each prescription and cannot be resold or returned. Returns are inspected and processed within 2 to 4 weeks of receipt, and refunds are credited or mailed within 2 weeks of processing.
- A 15% restocking fee covers our return processing, credit card fees, packing, shipping, and other restocking expenses. If the return is a result of our mistake, the restocking fee will be waived. We normally waive restocking charges for exchanges if a replacement order of equal or greater value is placed for the same or another product from our online store.(back to top)
| OpticsForYou.com, Division of OpticsPlanet, Inc. |
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| We are here to help you! Our Contact Information: |
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| Address: | 3150 Commercial Ave |
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| Northbrook, IL 60062 |
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| Toll-Free Phone: | (800) 504-5813 |
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| Intl. Calls: | (847) 513-6204 |
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| Fax: | (847) 919-3008 |
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| Email: | Sales@OpticsForYou.com |
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About Us
